Performance-Based Rewards System
A dual-interface application designed specifically for the company’s Customer Support team, featuring a mobile app for agents and a web dashboard for administrators. The system tracks positive actions and performance, translating them into digital currency (“Stars”) that can be redeemed for tangible rewards.
The Admin Experience:
A dedicated management interface that allows company leadership to view the full roster of agents and monitor their performance statistics. This view solves the challenge of displaying complex data on a small screen by using clear, scannable cards for each employee. Administrators can quickly drill down from the main list into individual profiles to assess productivity trends on the go.