The Challenge
Support agents often feel burnt out because their hard work goes unnoticed. At the same time, managers find it difficult to track and reward great performance manually without making mistakes or falling behind.
The Solution:
A rewards system that turns support work into a game using two simple tools:
- For Agents : A platform that lets agents track their "Star" balance in real-time. High-value actions—like resolving tickets quickly or earning top ratings—automatically trigger rewards, making professional achievements feel immediate and measurable.
- For Admins : A centralized dashboard where managers can easily set performance goals, manage the reward shop, and track team progress through clear, data-driven visuals.
PART 1. | the Admin's statistics dashboard
PART 2. | the Travel Agent's Platform
The Result:
The Star Rewards design turns work data into a clear, visual experience. Using simple charts and real-time tracking, agents can easily see their progress and earned "Stars." This clean interface replaces messy spreadsheets with a bright, easy-to-use shop, making it simple to trade hard work for great rewards.